Terms and Conditions
§1 Scope
We, The Penpal Sisters (operated by Chantal Oweissi), welcome you, referred to as “the user” (for our websites, email lists, social media accounts, and free communities) or “the client” (for any paid courses, resources, masterminds, and coaching services).
All of our platforms, free and paid materials are subject to the following Terms and Conditions, which may be updated by us from time to time without further notice. By consuming any of the free or paid materials provided by The Penpal Sisters, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions and our Privacy Policy. If you do not agree to any of these terms, please do not use, visit, or consume our websites, free content, or paid trainings.
We do not permit the use or purchase of our offers without prior acceptance of these Terms and Conditions. Acceptance of these Terms and Conditions occurs no later than the transfer of payment or the first installment.
All agreements made between the user and The Penpal Sisters result from these Terms and Conditions and from individual consultation with you. We do not accept deviating conditions from the customer unless explicitly stated in writing by us. This also applies if we do not explicitly object to the inclusion of additional conditions.
§2 Subject of the Contract
We offer the customer participation in video- and text-based online trainings (live and pre-recorded), digital resources such as prompts or templates, video and audio coaching calls through Zoom or other communication platforms, in-person seminars, and consulting services. Depending on your booking, the coaching and consulting services are standardized or individualized. The respective service description is outlined directly in our offers or on the checkout page of the service.
We provide services for clients in the areas of personal development, phone optimization, and consulting. Unless explicitly agreed upon in a separate written contract, we do not owe the provision of work in this respect to any user or client.
The client is aware that the success of any strategies or methods taught in our programs depends on individual effort and circumstances. We are not responsible for the execution or success of any actions taken by the client. If a separate payment has been agreed for achieving specific results, this will be paid as a success-related bonus. In principle, however, there is no entitlement to achieving concrete success.
With regard to the content of a coaching, service, and/or consulting contract entered with us, we have the right to determine performance at our discretion.
The client is obliged to cooperate within the framework of the contractual relationship. They will provide the necessary cooperative actions and information in a timely manner.
§3 Conclusion of Contract
The presentation and promotion of our services on our social media platforms, websites, brochures, or within advertisements (e.g., on Facebook, TikTok, or Pinterest) does not constitute a binding offer to conclude a contract with The Penpal Sisters.
Any contract between The Penpal Sisters and the client can be concluded by telephone (video chat, cell phone, etc.), in writing (via email or social media), or in person. The client confirms that corresponding declarations of intent are sufficient to conclude a contract between the client and The Penpal Sisters.
We will confirm the receipt of your order(s) via email.
If the performance of the services you have ordered is not possible, for example due to technical reasons, we will refrain from a declaration of acceptance. We will inform you of this immediately and, if necessary, issue a refund of any payments already received.
§4 Fees and Payment
All our prices are listed in US Dollars (USD) and do not include sales tax. Sales tax will be added depending on international tax regulations for digital products and/or coaching services for individuals or companies.
The Penpal Sisters (or our third-party payment processor) shall authorize your credit card, bank account, or other approved payment facility you provided during the registration process for the full payment of the fees and any applicable taxes.
You must provide current, complete, and accurate billing information. You agree to promptly contact us should any of your billing information change to keep your account current, complete, and accurate.
Our services are provided at the times specified in the main contract with the customer.
Unless otherwise agreed with us, the customer is obliged to perform in advance. The agreed remuneration is due immediately upon conclusion of the contract
VIDEOGRAPHY & MARKETING: I agree that pictures and videos can be takenof me during the program and used for marketing materials and social media. I agree that screenshots, photos, conversations can be used for marketing purposes (name and personal information will not be shared unless agreed to by client).
§5 Termination and Refunds
The contract is firmly concluded for the term agreed in the respective main contract.
Unless otherwise agreed between us and the client, the contract period is extended by the duration of the initial period unless one of the contracting parties terminates the contract at least 4 weeks before the end of the initial period.
Premature or free termination rights of the customer within the contract period are excluded.
There are no refunds on digital resources or training materials unless a 7-day (or longer if explicitly stated) money-back guarantee is explicitly stated on the sales and/or checkout page. In that case, a refund can be made within 7 days (168 hours) of purchase.
The right to terminate a contract without notice for good cause remains unaffected.
In the event of early termination by the customer for an important reason, our claim to remuneration remains unaffected. The client reserves the right to prove that we have suffered no or significantly less damage.
§6 Default
In the case of extended payment plans that go beyond the timeline of the coaching container, we expect the client to remain in good standing and submit payments on schedule at all times.
If the client is behind on their payment plan, we reserve the right not to carry out further services and withdraw access to all materials until the outstanding amount has been settled.
If the client is behind on their payment plans due to technical errors or human error by the client, we are entitled to terminate the contract and withdraw access to all and any materials. We will claim the remaining balance that is due by the next termination date as damages.
If the client defaults on their payment plan, we reserve the right to initiate collection services. Any costs accrued during the process of collection will be covered by the client.
§7 Fulfillment
Access to digital resources and courses will be given immediately upon payment receipt via PayPal or credit card. In that case, you will receive an email from our training platform (e.g., Kajabi, Thinkific, or similar) with your login credentials and all further information on how to access the training and take full advantage of the provided materials.
Should you have chosen to submit payment via bank transfer, we will manually add you to the course platform once your payment has been registered in our bank account. We try our best to grant access in a timely manner; however, please allow 3-5 business days for the payment to register and access to be given.
We will carry out the agreed services according to the offer description with necessary care and commitment to quality. We are entitled to use the help of third parties/service providers, and we reserve the right to make modifications to the curriculum and setting to deliver a complete experience.
It is agreed that we owe the provision of services, materials, or training, not the production of work unless otherwise expressly agreed in writing.
Unless otherwise specified, the client agrees to submit all information and data needed to fulfill the service within 30 days of signing the contract. If the client fails to provide the necessary information, two reminders will be sent out. If the client has not submitted the information within 70 days of signing the contract, the client forfeits their claim for fulfillment.
If we are prevented from providing the agreed services and the reasons for the hindrance stem from the customer’s sphere, our claim for payment remains unaffected.
§8 Conduct and Consideration
We reserve the right to prosecute any illegal and/or inappropriate behavior as well as unfounded or untrue statements or abusive criticism about our company or our services by clients, competitors, and other third parties. We reserve the right to bring legal action without prior notice.
When participating in our programs and services, the client agrees to behave in an appropriate manner towards The Penpal Sisters and other participants of the program. In the case of disruptive or inappropriate behavior, one warning will be given before we temporarily or permanently remove the client from the program. In such cases, our right to compensation remains unaffected.
§9 Rights of Use
We have exclusive copyright to all images, videos, texts, workbooks, webinars, databases, templates, prompts, or trainings we publish across all platforms, including but not limited to Instagram, Facebook, TikTok, YouTube, and any password-protected platform. Any use of this content is not permitted without our explicit, written permission.
The customer receives a simple right of use with regard to the content stored by us in the password-protected member area, exclusively for the duration of the contract period. This right of use serves to implement the contract concluded individually with the customer.
The access and logins to our programs, content, and platforms are granted to the client on a per-person basis and exclusively for the duration of the contract period unless otherwise stated. Passing on the provided access, login data, and the content of our member platforms to third parties who have not been authorized by us is strictly prohibited. In the event of violations, an appropriate contractual penalty of up to $8,000 USD will be determined and enforced. The appropriate amount will be determined by The Penpal Sisters with respect to the damages created.
Joint access by a maximum of two (2) company employees or co-owners of the same business is allowed. Should a training be shared with more employees, additional licenses can be obtained at a reduced rate.
Violations of our company and business secrets as well as our copyrights will always be prosecuted under civil law and reported to the responsible investigating authority under criminal law.
The customer does not receive any right of use in relation to advertising texts/advertisements published by us on our websites or within forums or groups (including private and public Facebook Groups).
§10 Terms of Payment
The payment for our services is generally due in full upon conclusion of the contract unless the individual contractual agreement with the customer states otherwise.
You can choose to pay the investment owed via PayPal, credit card, or bank transfer. In the case of a bank transfer, you explicitly agree to have read, understood, and agreed to these Terms and Conditions.
Entrepreneurs and business owners who paid the investment via PayPal or credit card will automatically receive an invoice for the booked services. If the client paid via bank transfer, you will receive an invoice for the booked service upon request via email (please email info@thepenpalsisters.com).
§11 Liability
We are liable to you in the event of intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of wasted expenses.
In other cases, we are only liable in the event of a breach of a contractual obligation, the fulfillment of which is essential for the proper execution of the contract.
In all other cases, our liability is excluded.
As part of their duty to cooperate, the client is obliged to only provide us with image, video, and sound material that is free of third-party rights. In this respect, the customer fully indemnifies us from any claims by third parties due to the infringement of intellectual property.
§12 Right of Withdrawal
We only enter into contracts with individuals. There is no right of revocation for contracts entered into by telephone with individuals.
§13 Data Protection, Consent to Data Processing, and Contact
The protection of personal data is of utmost importance to us. We therefore inform you separately in our Privacy Policy about the collection, storage, and processing of personal data and about the rights of those affected in this regard.
You confirm that you have read, understood, and agreed to our Privacy Policy before using our services.
You consent to The Penpal Sisters contacting you by means of long-distance communication, including email, text message, phone calls, and messenger services such as Voxer or Telegram. Your consent can be revoked at any time by unsubscribing from our mailing list or contacting our customer support team at info@thepenpalsisters.com.
You agree to the storage and processing of all personal data you have provided to us. This includes the use of cookies within our services for the evaluation, storage, and consolidation of your user behavior across our websites and sales pages.
§14 Participation in LIVE Trainings, Masterminds, and Events
If you book participation in seminars, events, masterminds, or 1:1 coaching with us, your booking is binding.
We do not accept refunds or cancellations on our high-level live or in-person training.
LIVE Support/Training/Call Blackout Dates:
All of Ramdan
All major Canadian holidays
10th and 11th of muharram
Both Eids
§15 Applicable Law, Place of Jurisdiction
(1) The laws of Canada apply to the exclusion of the UN Sales Convention.
(2) The courts in Ontario are exclusively responsible for all disputes arising from the contractual relationship between us and the customer. However, we are entitled to assert our claims against the customer at the customer's general place of jurisdiction.
(3) The contract language is English.
PART II - Regulations for Participation in our Coaching Programs, Member Platforms, Seminars, and Training Courses
§1 Code of Conduct
The Penpal Sisters expects the client to behave in a kind, respectful, and professional manner within any free and paid communities hosted by us. Racism, sexism, bullying, or hateful comments are not accepted and lead to immediate exclusion from the community or program without prior warning.
In the event of culpable violations, we are entitled to temporarily or permanently block the client’s access to our program and training content or any mastermind or coaching community at our reasonable discretion. The contractual obligations of the customer towards us remain unaffected in this case.
The client agrees to treat information shared within paid and free communities with respect and discretion. It is not allowed to re-share, recreate, or spread that information shared by members or The Penpal Sisters across other platforms.
§2 Impermissible Account Sharing
The client is not entitled to pass on the account information received from us or the login data for our platforms, programs, or training to third parties unless they have obtained explicit written permission to do so.
We are entitled to permanently monitor access to our IT systems via IP comparison. The use of technologies that conceal the IP address or the user when accessing our systems and training platform is prohibited.
§3 Acquisition of Clients
The client is prohibited from systematically using our free or paid communities to acquire clients, to solicit members about their offers, or friend-request any members of our community without obtaining prior permission from that member.
Should another client or member explicitly state their interest in the client’s work or offer, the client is allowed to communicate with the member in private.
In the event of repeated unsolicited connection, pitching, or selling, The Penpal Sisters reserves the right to temporarily or permanently suspend the client from any paid or free communities, coaching containers, or social media groups. The contractual obligations of the customer towards the company remain unaffected in this case.
§4 Ban on Passing On or Recreating Internal Information and Company Secrets
During our training sessions or live calls, other coaching participants may disclose internal information or business details. In this respect, confidentiality towards external parties and third parties is to be maintained at all times and in full. Dissemination of this information is prohibited.
Any information, teachings, or methods taught inside our courses and programs are the intellectual property of The Penpal Sisters. Disclosing or reproducing this information to third parties, in your own social media content, or your own coaching containers is strictly prohibited.
In the event of violations by the client, we are entitled to temporarily or permanently suspend access to our coaching containers and logins to our training platforms. The contractual obligations of the customer towards us remain unaffected in this case.
Should you wish to use any of the materials or teachings you acquired during a training please reach out to info@thepenpalsisters.com and inquire about affiliate opportunities. .